Social Media & Public Sentiment
Not followers and likes — what citizens are discussing, why sentiment changed, which issues are growing, and what communication action is recommended.
AI Public Voice Summary
Citizens praise front-line service quality while digital friction drives most negative discussion.
- Work-permit renewal delays are the fastest-growing complaint theme (+46% week-over-week) and now shape most negative mentions of Labour Services.
- The Kawader launch campaign succeeded in awareness (mentions +112%) but sign-up failures are converting attention into frustration — the verified 1.6★ App Store rating confirms the product gap.
- Praise clusters around physical service centers (Umm Salal, health booking), suggesting the service experience is stronger than the digital self-service experience.
- A fee-schedule rumor is circulating unanswered; a proactive clarification would close the largest current misinformation risk.
- Reach
- 940K
- Engage
- 72
- Resp. rate
- 64%
- Resp. time
- 9.5h
- Reach
- 1310K
- Engage
- 61
- Resp. rate
- 58%
- Resp. time
- 6.2h
- Reach
- 210K
- Engage
- 81
- Resp. rate
- 77%
- Resp. time
- 14h
- Reach
- 85K
- Engage
- 55
- Resp. rate
- 31%
- Resp. time
- 72h
- Reach
- 2100K
- Engage
- 76
- Resp. rate
- n/a
- Resp. time
- n/a
Follower counts marked verified were observed from public pages (Jul 2026). Sentiment, reach, and response metrics are illustrative — production values would come from Sprinklr Insights.
App Store Intelligence
Public ratings for CGB mobile apps — retrieved from Apple and Google public listings on 11 July 2026. This is real, verified public data.
- Login / authentication failures41%
- App stability after updates27%
- Useful once working19%
- Notification reliability13%
- Login / OTP issues36%
- Feature requests (leave, certificates)24%
- Positive on redesign22%
- Performance on older devices18%
- Registration / document upload errors45%
- No status updates after applying33%
- Concept praised, execution criticized22%
Ratings and counts are verified public data. Theme percentages are illustrative groupings of public review content.
Emerging topics
Click a topic for the recommended communication action.
Net sentiment by channel
Six-month trajectory (illustrative).
Topic volume
Mentions this week (illustrative).
Voice of the citizen — sample themes
Bilingual illustrative comments written for this prototype. Not real posts; not attributed to any person.
“قدمت طلب تجديد تصريح العمل قبل ثلاثة أسابيع وما في أي تحديث. وين نتابع؟”“I submitted a work-permit renewal three weeks ago and there is no update. Where can I follow up?”“تجربة مركز أم صلال ممتازة، خلصت معاملتي في عشر دقائق. شكراً للموظفين”“Excellent experience at the Umm Salal center — my transaction took ten minutes. Thanks to the staff.”“تطبيق كوادر ما يقبل رفع الشهادات، جربت أكثر من مرة”“The Kawader app will not accept my certificate uploads — I tried several times.”“هل صحيح في رسوم جديدة على تجديد السجل التجاري؟ محتاجين توضيح رسمي”“Is it true there are new fees for commercial registration renewal? We need an official clarification.”“حجز موعد المستشفى صار أسهل بكثير من قبل. تطور واضح”“Booking a hospital appointment is much easier than before. Clear improvement.”“مركز الريان زحمة دائماً، ساعتين انتظار اليوم”“The Al Rayyan center is always crowded — a two-hour wait today.”