Government Entity Performance
Cross-entity benchmarking with context and improvement opportunities — designed to guide support, not to shame. Entities shown are illustrative composites; Sharek connects ~40 bodies (verified).
Benchmark quadrant
Service completion vs citizen satisfaction; bubble = monthly volume. Click an entity.
Leading
Efficient but friction
Improving
Intervention required
Labour Services
Negative sentiment rising 6 consecutive weeks; driven by work-permit renewal delays.
64
Health score
Trend
Response 9.6h · Sentiment -28
6,110 services / month
Improvement opportunityPair a process diagnostic with the digitization playbook from leading entities; set a 90-day recovery plan with weekly tracking.
Entity benchmark table
Ranked by composite health score. Framed for support allocation — public shaming is explicitly avoided.
| # | Entity | Health | Satisfaction | Completion | Assessments | Response (h) | Resolution | Emp. quality | Sentiment | Digital | Risk |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Interior Services | 88 | 91.2% | 96.4% | 1,420 | 3.1 | 92.5% | 89 | +42 | 84% | low |
| 2 | Civil Service Services | 86 | 89.4% | 95.8% | 690 | 3.8 | 91.6% | 90 | +34 | 88% | low |
| 3 | Health Services | 84 | 87.6% | 94.1% | 1,130 | 4.2 | 90.1% | 86 | +31 | 78% | low |
| 4 | Consular Services | 83 | 86.8% | 95% | 480 | 4.6 | 89.7% | 87 | +26 | 80% | low |
| 5 | Commerce & Industry Services | 81 | 85.9% | 93.7% | 860 | 5 | 88.9% | 84 | +22 | 82% | low |
| 6 | Education Services | 79 | 84.3% | 92.8% | 940 | 5.8 | 87.2% | 85 | +18 | 74% | low |
| 7 | Endowments Services | 77 | 83.5% | 93.1% | 350 | 5.5 | 86.4% | 84 | +15 | 62% | low |
| 8 | Transport Services | 76 | 82.7% | 91.9% | 720 | 6.1 | 85.8% | 82 | +12 | 77% | medium |
| 9 | Justice Services | 74 | 81.4% | 92.2% | 610 | 6.8 | 84.9% | 83 | +8 | 66% | medium |
| 10 | Municipality Services | 72 | 80.1% | 90.5% | 1,050 | 7.4 | 83.6% | 81 | +4 | 68% | medium |
| 11 | Customs Services | 70 | 78.9% | 89.8% | 540 | 8.2 | 81.3% | 79 | -6 | 73% | medium |
| 12 | Labour Services | 64 | 74.8% | 88.3% | 980 | 9.6 | 79.4% | 78 | -28 | 71% | high |